How To Claim


You can start your claim online through your own policy portal. Using your portal will enable you to track your claim and view any correspondence relating to your policy online. This is a free service we offer so why not take advantage! Don't worry if you haven't signed up to your portal yet, as long as you have your policy number and a few details to hand you can register right away.

There is a 14-day waiting period on the policy that applies to illness. This means that no claims can be made for illness within the first 14-days of your policy start date, and any conditions that begin within this period will not be covered. (there is no waiting period for the One Paw and Two Paws policies).

Please note that any pre-existing conditions are excluded under the terms and conditions of your policy.

Sign In or Register

If you decide not to start your claim through your policy portal, please follow the steps below


  1. Download and print a claim form below.
  2. The named policyholder must complete the form and sign the appropriate sections.
  3. Please fill in all sections as any missing information may delay the claim decision.
  4. Your vet must complete and sign section 2 of the claim form.
  5. Your claim form should be returned to us with a case history and originals of any invoices related to your pet's treatment.
  6. We can make the settlement to you or your veterinary surgery after applicable deductions. This payment will end our liability in connection with the claim.
  7. You may wish to make a copy of any documents you send to us for your own records.

Post the signed claim form to us at the address below:

Paws & Claws Pet Insurance
The Connect Centre,
Kingston Crescent,
Portsmouth,
PO2 8DE

Download a Claim Form