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How To Claim


To speed up your claim you can make a claim online (go to the make a claim button below and complete your details)

There is a 14-day waiting period on the policy that applies to illness. This means that no claims can be made for illness within the first 14-days, and any conditions that begin within this period will not be covered. (No waiting period for the One Paw and Two Paws policies)

Please note that any pre-existing condition are excluded under the terms and conditions of your policy.

  • Claims Line

  • 0330 102 5747

  • Email

  • customerqueries@pawsandclawspetinsurance.co.uk

At the start of your pet's treatment you should follow the steps below


  1. Download the claims form from the link on the right hand side of this page.
  2. The named policyholder must complete the form and sign the appropriate sections.
  3. Please fill in all sections as any omissions may delay the claim decision
  4. Your vet must complete and sign section 2 of the claims form
  5. This should be returned to us with a case history and originals of any invoices related to your pet's treatment.
  6. For your own records you may wish to make sure you make a copy of any documents you need to send us.
  7. We can make the settlement to you or your veterinary surgery after the deduction of the excess.This payment will end our liability in connection with the claim.

You will still need to post the signed claim form to us at the address below:

Paws & Claws Pet Insurance
5th Floor,
The Connect Centre,
Kingston Crescent,
Portsmouth, PO2 8DE

Make or Track a Claim


Alternatively you can download a claim form and complete it yourself.


Click here to download.