We are currently experiencing very high volumes of claims which is impacting our ability to process claims within our target of 10 working days. We’re so sorry if you’re experiencing a delay.
In the short term we are aiming to process all claims within 4 weeks from receipt of all required information. Ensuring you and your vet have provided all relevant supporting information will help us to reduce handling times and speed up the assessing time.
We’re sorry for any stress or inconvenience this may cause you and we hope to return to our normal service levels very soon. Please do call us or use our LiveChat service if you still need to discuss your claim with us or require any support in submitting a claim to us.
Thank you for your understanding.
If you have any questions that we’ve not covered on our FAQs page, then please get in touch with a member of our team by using our contact form below.