24H VET HELPLINE

“When I look into the eyes of an animal I do not see an animal. I see a living being. I see a friend. I feel a soul”

Anthony Douglas Williams, Author

What is the 24 Hour Vet Helpline?

Our 24 Hour Vet Helpline offers a telephone service, an online chat service and even a video calling service which provides all of our customers a channel to talk through any minor or major health concerns you may have about your dog or cat. This service is open 24 hours a day, seven days a week, 365 days a year for all Paws and Claws customers.

Our four legged family members can’t tell us when something is wrong and with only personality and physical changes as symptoms, it can be worrying for owners when their dog or cat looks under the weather.

Our aim is to encourage owners to be proactive about their pet’s health and at the first sign of trouble our Vet Helpline provides customers with a FREE outlet to talk through their concerns.

The 24 Hour Vet Helpline is provided by VetsDirect which has been trading since 2003 with over 100,000 pet owner interactions each year. All communications are handled by a national and highly scalable network of RCVS (Royal College of Veterinary Surgeons) registered veterinary nurses who have a minimum of three years practical experience and most holding advanced qualifications.

So if you have an ongoing concern or a query about a new symptom, then our vet team is here to help. Just give us a call on 0333 332 6420 or chat to us online anytime. We want to work with you to keep your dog or cat healthy and above all happy!

Is the 24 Hour Vet Helpline free?

Yes! Paws and Claws can help alleviate uncertainty by providing a 24 Hour Vet Helpline for all of our customers. No question is too big or too small and the service is completely FREE for customers to use at any time, on any day, 365 days a year.

Can I discuss concerns about animals other than dogs or cats through the 24 Hour Vet Helpline?

We currently only provide advice for dogs and cats. Because Paws and Claws strive to provide the very best service and advice, we make sure all of our vets are specialists in the canine and feline field. With their experience and knowledge localised in these areas, it enables the team to provide a high level of service to all of our customers.

How do I contact the 24 Hour Vet Helpline?

Just give any of our wonderful in house team of vets a call on 0333 332 6420 or speak to them on our online chat!

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