Paws and Claws strive to bring important information to your fingertips, and the story doesn’t end for us after purchase. The whole team want to ensure your journey with us is the most positive we can make it.
The customer Online Portal is designed with you in mind, once logged in using your policy number you’ll be able to view your policy along with your policy documents. You can also chat to our team of vet nurses using our 24 Hour Vet Helpline.
Any changes to your policy may also impact your policy premium and you may see a premium increase or reduction dependent on the change.
This is absolutely fine, just give us a call on 0330 102 5747 and we can help you with anything to do with your policy.
You can cancel your policy at any time by calling us on 0330 102 5747. If you want to cancel in the first 14 days, providing you have not made a claim you will receive a full refund of your paid premium. If you want to cancel after this time then you will be charged for the time your pet has been insured.
